Reporting - Quick Guide

This is a quick step by step guide to access our most popular reports:

• Registration list
• Attendee list

Article Contents:

• Video walkthrough
• Step by step guide
• Definitions
• Downloaded Reports Key terms

Video walkthrough

Step by step guide

1

Login to the streamGo platform using the details provided by your event producer. https://events.streamgo.live/dashboard

2

Click on Reports navigation bar. Select Projects on the left.

3

Click on your desired project from the list in the main window.

4

The next page you see is a reporting overview of your event including traffic, referral, conversion and engagement data. You can limit this information based on the Ticket Type registrants have been assigned, if this was enabled. For more detail on these reports please contact your project manager

5

Navigate to the download icon towards the right-hand side of the page, just next to update. You will then see a list of options.

From here you can download CSV files that contain lists of registrations, attendees, questions and non-attendees.

The download should start automatically once clicked.

Definitions

Relating to the above screenshot, it is important to know what each category relates to and in this section we have:

• Registrations - This is the report of who signed up to your event  by the means of your registration page.. 
• Visitors - This is the report to show many people visited your registration sign up page but did not register and proceed to your event page. 
• Attendees - This is the report to who attended your event page and watched the session. 

Now, we will look into the options for downloadable reports and explain what they mean:

• Registrations - This is the report of who signed up to your event  by the means of your registration page

• Visitors - This is the report to show many people visited your registration sign up page but did not register and proceed to your event page. This report will also display what time a participants session has ended Note: Each person can have multiple sessions so be sure to find their last session.

• Project Attendees - This is the report to show who attended your overall project. For example those who logged onto the page and didn’t then progress onto watching your event.

• Live Attendees - This is the report to show who watched your event at the time of first transmission whether your event is live, simulive or hybrid you can see all thoughts who watched it. 

• On-Demand Attendees - This is the report to show who is watching your on-demand content. Note that this will not apply if you have opted out of making your event available on demand once your live or simulive session has been broadcast. 

• Non- Attendees - This is the report which shows who registered but did not attend your event during the initial transmission.

• Clicks - This is the report to indicate how many clicks your event has had.

• Emails - This report will give you an in-depth report to who opened your emails. Weather that being your 24 hour reminder or 1 hour reminder. 

• Questions - This is the report to show who asked a question during your event. You can see the contact details of the person as well as the question asked. (Note that if you have opted out of live interactivity, this will not apply.)

• Polling - This is the report to show who has participated in your polls during your event. (Note that if you have opted out of live interactivity, this will not apply.)

• User Journeys -  This is the report which showcases your user journey across your event. It will give you information about what each user has clicked or navigated to within your event page
• Total Active - This will outline how long the user was active on your event page. This is measured by the page being the top view on the user's device. For example, if the user is watching and then minimises the page to check emails then they will no longer be active. 
• Total Watching - This is how long the user has been playing the video. Unlike total active, this is measured throughout regardless of whether the video is in front view or not.
• Engagement Score - This score takes into account several factors to give an attendee an overall score to indicate their engagement in an event. The calculation takes into account the number of questions an attendee asked, the number of polls they responded to along with their watching time versus the total event duration.

What's in the reports?

Here's a quick explanation of some of the key data you'll see in your reports.