Reporting Quick Guide

This is a quick step by step guide to access our most popular reports:

  • Registration list
  • Attendee list

For a full exploration of our reports please contact your event producer at heretohelp@streamgo.co.uk.

Any streamGo event is made up of Projects and Events, which are linked and both are required to run an online event. Events are single pages within a project, for example for a single webinar you would typically need one project and two events (one event for live and one event for on-demand). A virtual event may consist of one project, 4 live events and 8 on-demand events and numerous other pages.

Article Contents:


Video walkthrough


Step by step guide

1
Login to the streamGo platform using the details provided by your event producer. https://events.streamgo.co.uk/dashboard/login
2
Click on  Projects in the left-hand navigation bar.
N.B. If you'd like to view reports by individual events, click on Events in the left hand navigation bar. The rest of the instructions remain the same.
3
Click on your desired project from the list in the main window and then on the next page select Reports which appears under the page header.
4
The next page you see is a reporting overview of your event including traffic, referral, conversion and engagement data. For more detail on these reports please contact your event producer.
5
Scroll down a short way until you see the section header "Registrants" You should also see a list of contacts.
From here you can download CSV files that contain lists of registrations, attendees, questions and non-attendees.
To download these reports use the drop down arrow in the top right of this section. By selecting which report you want, the download should being automatically.

What's in the reports?

Here's a quick explanation of some of the key data you'll see in your reports.

Column Title

What Is It?

id This is a unique identifier for the streamGo platform to help the system track the interesting stuff!
name, surname and email These are the minimum fields for registration.
Registration form fields These might be job title, company name etc. These columns will show all the data your registration form asked for.
Session time How long the user spent on any of the project or event pages. This could be the registration page and confirmation page as well as the event viewing page. This is only counted when the page, or event video are actively being seen by the user / at the front of their tabs or windows. If a report shows higher session time than video time, the user has likely been on the page for some time before or after the video has started / ended.
Video time This is how long the attendee played the event video for (even if it is playing in a tab or window that is not at the front of the user's screen). If a report shows higher video time than session time, this means the video was playing while the user was viewing other tabs on their screen.
Questions How many questions the attendee asked.
Clicks How many times the user clicked links or content across the project including between pages or to alternative events.
Referrer / Referrer Type Some website pass on referral data, if they do this will be shown here to show where the user came to your event pages from.
Ref_data This is populated from any referral tags you may have set up. View our help article on these tags here ยป
Registration_date The date and time of the user's registration.
Percent_viewed How much of your event did the attendee watch?
Score This is our unique "Engagement Score" that we apply to attendees. It takes into consideration how much of the event the attendee watched, clicks, questions and more to give you insight into your most and least engaged attendees.
Unsubscribed This will highlight anyone who has unsubscribed from the event notification emails.

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