Reporting - Quick Guide

This is a quick step by step guide to access our most popular reports:

• Registration list
• Attendee list

You can learn more about reporting in our article here which gives a great overview of the power of our reporting tools and the insights they can bring.

Article Contents:

• Step by step guide
• Definitions
• Downloaded Reports Key terms

Step by step guide

1

Click on Reports navigation bar. Select Events on the left.

2

Click on your desired event from the list in the main window.

3

The next page you see is a reporting overview of your event including traffic, referral, conversion and engagement data. You can limit this information based on the Ticket Type registrants have been assigned, if this was enabled.

4

Navigate to the download icon towards the right-hand side of the page, you will then see a list of options.

From here you can download CSV files that contain lists of registrations, attendees, questions and non-attendees.The report download will be queued and a notification will display at the top of the page when the report is ready.

Definitions

Relating to the above screenshot, it is important to know what each category relates to and in this section we have:

• Registrations - This is the report of who signed up to your event  by the means of your registration page. 
• Visitors - This is the report to show all people who visited your event, including those that did not register. 
• Attendees - This is the report of who attended your event and watched the session. 

Now, we will look into the options for downloadable reports and explain what they mean:

• Registrations - This is the report of who signed up to your event  by the means of your registration page

• Visitors - This is the report to show all people who visited your event, including those that did not register. This report will also display what time a participants session has ended Note: Each person can have multiple sessions.

• Event Attendees - This is the report to show who attended your overall event. For example this also includes people who logged onto the page and didn’t then progress onto watching your session.

• Live Attendees - This is the report to show who watched your sessions at the time of first transmission whether your session is live, simulive or hybrid you can see all people who watched it. 

• On-Demand Attendees - This is the report to show who is watching your on-demand content. Note that this will not apply if you have opted out of making your event available on demand once your live or simulive session has been broadcast. 

• Non-Attendees - This is the report which shows who registered but did not attend any of your sessions.

• Clicks - This is the report to indicate how many clicks your event has had.

• Emails - This report will give you an in-depth report to who opened your reminder emails.

• Questions - This is the report to show who asked a question during your event. You can see the contact details of the person as well as the question asked. (Note that if you have opted out of live interactivity, this will not apply.)

• Polling - This is the report to show who has participated in your polls during your session. (Note that if you have opted out of live interactivity, this will not apply.)

• User Journeys -  This is the report which showcases your user journey across your event. It will give you information about what each user has clicked or navigated to within your event pages
• Total Active - This will outline how long the user was active on your event. This is measured by the page being the top view on the user's device. For example, if the user is watching and then minimises the page to check emails then they will no longer be classed as active. 
• Total Watching - This is how long the user has been playing the video. Unlike total active, this is measured throughout regardless of whether the video is in front view or not.
• Engagement Score - This score takes into account several factors to give an attendee an overall score to indicate their engagement in an event. The calculation takes into account the number of questions an attendee asked, the number of polls they submitted and any reactions they made, along with their watching time versus the total session duration.

What's in the reports?

Here's a quick explanation of some of the key data you'll see in your reports.