Tracking Your User Journey

In this article we will be showing you how to access and download a report of your users journey across your event project. 

This brand new report can help you to discover what your VIP attendees watched to influence a personalised conversation after the event. It can also help you compile a list of your most engaged contacts for your follow-up campaigns. You’ve now got the detail to help make your event a success long after the final session. 

Focus on each registrant to see a whole range of information, including;

  • Which events they attended.
  • How long they watched each session for.
  • How many questions they asked.
  • What part of the session(s) sparked their question.
  • Their engagement level across your events.

These simple steps will show you how to access this information. 


Login to using your email and password. Bear in mind that only the following accounts - reports, editor and manager users can access the user journey reports. You can find out more about user types in this help article, here.


Navigate to the project for the event you would like to download the data of. Then hover over the download icon at the top right of the “Overall Activity” box. From the list,  select “User Journeys”.


Choose where you would like to save the downloadable CSV file, which you can open using programs like Excel. You can then view all the information in the format shown below.

You can see your user journey throughout the selected report.


To explain what the columns in the downloaded reports mean, please reference the definitions below:

User ID This is a unique number assigned to each user
First Name First name of user
Last Name Last name of user
Email Email of the user
Ticket Types Ticket type(s) assigned to the user
Event Event/Action taken on the user's journey
Data Data inputted or gathered (This could be the specific Event they viewed or a Poll response they gave)
Related Additional information related to the event/Action taken. This includes the Poll responded to or the time an action was taken.
Created Time and date that event/action happened
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.