How to Access Email Reports
In this brief article we will be showing you how to download detailed email reports. This will give you a real insight into how engaged your audience was when it came to receiving your reminder emails.
Downloading Email Reports
You will then be shown a list of all your events. You can view the event name, number of registrants, sessions as well as when the event took place. Select the relevant event you would like to run a report on by clicking on the event name.
Next, click on the download icon in the top right of the Overall Activity section, and then select "Emails" from the drop down.
The report will be downloaded as a CSV file for you with the following fields:
| Subject | The subject line of the email |
| Session | The session associated with the email |
| First name
|
First name of registrant
|
| Last name | Last name of registrant |
| Email
|
Email address of registrant
|
| Ticket Types | Ticket type assigned to registrant |
| Sent
|
Time and date email was sent |
| Opened
|
Time and date email was opened by the user
|
| Clicked
|
Time and date user clicked on the event link in the email
|
| Bounced
|
Time and date email was responded to with a bounceback email
|
| Unsubscribed
|
Time and date email was unsubscribed from |