streamGo Platform Tech Check (Without a producer)

In this article, we will cover some of the basics you need to be aware of ahead of your event. This includes how to login, access webcams and control slides. To ensure you are ready to go for your event, please follow all steps in this article.

Contents

Note: This article is intended for use when attending a tech check has not been possible. We do not recommend using this article in place of an booked tech check. For full support and the ability to ask questions, it is best to book a tech check with a streamGo Event Producer. 
1

Walkthrough Video

Short on time? We've got a shorter 5 minute version covering all the basics, which you can view here.

2

Testing Your Connection

We need to check a couple of things when it comes to your connection. To take out all the stress and hassle, we have made it super easy by rolling everything into one tool. Please visit https://www.streamgo.vc/test and follow the step by step instructions to check your connectivity. You will need to be using the device and network you plan to use on the live event for the test to be valid

3

Technical Specifications

To prevent running into issues, there are a few things you may want to take into account which we will explore below:

Connectivity Issues

  • Ensure that you are not connected via VPN as this may block the connection.
  • If the Firewall appears to be blocking the link a member of the IT team will need to whitelist the URLs found in this help article
  • Chrome is the preferred browser, however Firefox is also a good alternative. Internet Explorer and Safari are not supported.
  • Check that your internet speed is no lower than 10MB upload and download. This test can be conducted on https://www.streamgo.vc/test.
  • Try an alternate network (none corporate where possible). If you still experience the issue on an alternate network this would indicate that it is the device causing the issue.
  • Try a personal laptop if possible, connected to a personal network.

Audio/Visual Issues

  • Ensure that permission has been granted to access both the camera and the mic. This typically pops up when you first open the tester page, however may need manually allowing in your device settings.
  • Ensure that the correct webcam and microphone are selected in the settings. Settings can be found when you first open the tester tool, so just refresh the page if you need to change these.
  • If the internal camera/microphone is proving to be problem please try an external camera or microphone where possible.
  • Ensure that all other applications, for example Zoom or Teams, that may access camera/mic are closed down.
  • If the above still doesn’t allow access try a restart on the device to ensure that all connections to other devices are cut.
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