How To Approve Event Reminder Emails
Approve Your Emails In Just A Few Clicks
Quickly and easily approve your event reminder emails and get your event up and running.
Note: You must be logged in using a Manager or Editor role to manage emails. Find out more about our user login types here.
Your streamGo project manager will let you know when your emails are ready to review and provide you with login details for the streamGo platform.
Once you have logged in, select “Emails” from the top navigation menu.
The next page will show you all the emails scheduled for your events and will show you which ones are approved or need to be approved with the green tick or red cross icons.
On this screen you should review the subject line and the date and time it is scheduled. Please note that all times in the streamGo platform are shown as UK time.
If you have multiple events planned with streamGo make sure you double check which event the email is assigned to.
You should then preview how the email looks. It is very important that when you perform a test and send the email to yourself you check the title, description, copy, links, dates and times of the event are all correct as this is what the attendees will receive and could cause issues if this information is incorrect.
You can send yourself, or any email address, a test of the email to check how it appears in your inbox. At this point, please check the sender details and again make sure the links are all working correctly. You can send yourself a test email by clicking the envelope icon on your email overview page. If you are sending the test to multiple email addresses, ensure you separate them with a comma and no spaces.
Once you are happy with the email, you can approve it by clicking the pencil icon to edit that email. Then select the "Approved" checkbox and then click "Update Email" at the bottom of the page.
If you notice something after approving it, you can click again on the check box and mark the email as unapproved.
For any changes to your emails please send them to your project manager at firstname.lastname@example.org. They will update the emails and then ask you to review and approve.
This does not apply to confirmation emails which will continue to be handled by the streamGo team.