How to Upload a Poster Image

In this help article, we will take you through the steps required to upload a poster image for your event. The poster image is displayed behind the countdown in the build up to a live event. Here is an example of how the video player would look prior to an event, without a poster image.

Note: You will need to be logged in as a 'Manager' or 'Editor' in order to upload or remove a poster image. Read more on user login types, here.


Firstly, login to the streamGo platform by visiting and login with the details provided by your Project Manager

Once logged in, click on "Projects" in the top navigation bar. You will be shown a list of all your projects. Find the relevant project and then, select the event you would like to upload a Poster Image for. Select the pencil icon so that you can edit this

Once you have located the event you would like to edit and have selected the pencil icon, you will see "Streams" shown in the left menu. You will now see options to upload a file. You can now click where it reads "Drag or choose a file" in the poster section at the top of the page. Select a JPEG, PNG or GIF image and upload this. You can also upload by simply dragging the file into the poster box.

Once you've selected the image you would like to use, you will see the file name displayed in the upload box. To update this, scroll to the bottom of the page and select the "Update Event" button. This will reload the page and give you a visible confirmation that this has worked at the top of the page. You will also see a visual preview of your uploaded image in the poster section. If you do ever need to upload a new image, you can just repeat this process and this will replace the originally uploaded file.

Finally, you should now visit your event page via the attendee view so that you can check your file displays correctly. We recommend using an image that is a 16:9 ratio to fit the video player correctly. A good size to aim for is 1920px by 1080px.

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