Question Management

How To Manage Questions On Your Event

Questions are the most familiar and common forms of audience participation in your webinars. With streamGo you can include the option to ask questions on any event type, along with a couple of different questions tools. This help article will cover the basics of how to switch on this funtionality and how it can be used.

Tip: If you are expecting a large number of questions we would suggest having a team memember moderate and curate your questions from the inbox, pinning those they think the host should ask and dragging the questions into order. You can do this either from the dashboard or the presenter studio.

Enable Questions

Questions are controlled at the event level so navigate to your project and then under the Content menu, select events, then the event you would like to enable questions on.

From the Details menu you can use the Allow questions toggle to enable question on the event.

Once questions are enabled you can also enable aspects of dynamic questions from this area too. We have a help article covering these in more detail here.

Using Questions

The most common way to interact with audience questions is via the questions tile in the presenter studio (as shown above).

Questions will appear in the Inbox when asked by the audience. The Question will be displayed along with details of the attendee who asked the question
Use the tabs at the top to navigate between inbox, pinned and hidden
Use the icons to the right of a question to manage or edit the question
Questions in each tab can be drag and dropped into a new order
Add your own questions by using the New Question button
Tags are shown below questions. Use the filter button at the bottom of the tile to only show questions with the selected filters

Note: Questions can also be managed from within the streamGo dashboard, from within the event select Questions under the Engagement menu or by following the link from the Presenter Studio. Questions are shown in this dashbaord area in real time and any changes made are also instantly reflected in the Presenter Studio to other users

Tagging Questions

Tagging questions can help presenters quickly identify the topic of a question or which presenter a question is intended for. You can add tags either from the dashboard using the tag icon alongside the question or from within the Presenter Studio by clicking the edit icon (pencil) and using the edit question menu

When there is more than one presenter listed on an event page attendees have the option of directing a question to a specific presenter. When they select a specific presenter to direct the question towards, they are automatically added as a tag on that question.