Closed Captions and Subtitles
Live captions are automatically included on your sessions as standard. In this article we will be showing you how to upload a replacement caption file to your replay or on-demand event. It's possible to add closed captions (subtitles) in multiple languages to many streamGo sessions. If your session is a replay or on-demand then this can be done in the platform by uploading a Web VTT caption file.
Note: You must have a Manager login type to upload caption files
Article Contents:
How to Download Captions
1
Locate the Event you wish to download captions from and click the title or pencil icon to the right
2
Next, you should expand the Content Menu on the left and Click on Sessions. Locate the On-Demand or Replay Session that you'd like to download captions from and click either the session title or the pencil
3
Expand the Session Content Menu on the left and click Streams
4
Scroll to the section headed Captions. Here you will see a Download button, this will allow you to download a VTT file. Once downloaded you can open and amend the file ready to be uploaded again
How to Upload Captions
1
Locate the Event you wish to add captions to and click the title or pencil icon to the right
2
Next, you should expand the Content Menu on the left and Click on Sessions. Locate the On-demand or Replay Session that you'd like to load captions against and click either the session title or the pencil
3
Expand the Session Content Menu on the left and click Streams
4
Scroll to the section headed Captions. Here you can add a Label for the file and drag or choose a VTT file to be uploaded. Once populated click Update Streams
