Closed Caption / Subtitles

In this article we will be showing you how to upload a caption file to your replay or on-demand event. It's possible to add closed captions (subtitles) in multiple languages to many streamGo events. If your event is a replay or on-demand then this can be done in the platform by uploading a Web VTT caption file.

Note: You must have a Manager login type to upload caption files
Note: Captions are not currently available with live content (replay to live or fully live)

Article Contents:


How to Download Captions

1
Firstly, login to the streamGo platform by visiting https://events.streamgo.live/dashboard and use your login details provided by your Project Manager. Once you're logged in, go to "Projects" in the top navigation bar. Locate the Project you wish to download captions from and click the title or pencil icon to the right
2
Next, you should expand the Content Menu on the left and Click on Events. Locate the Event that you'd like to download captions from and click either the event title or the pencil
3
Expand the Event Content Menu on the left and click Streams
4
Scroll to the section headed Captions. Here you will see a Download button, this will allow you to download a VTT file. Once downloaded you can open and amend the file ready to be uploaded again


How to Upload Captions

1
Firstly, login to the streamGo platform by visiting https://events.streamgo.live/dashboard and use your login details provided by your Project Manager. Once you're logged in, go to "Projects" in the top navigation bar. Locate the Project you wish to add captions to and click the title or pencil icon to the right
2
Next, you should expand the Content Menu on the left and Click on Events. Locate the Event that you'd like to load captions against and click either the event title or the pencil
3
Expand the Event Content Menu on the left and click Streams
4
Scroll to the section headed Captions. Here you can add a Label for the file and drag or choose a VTT file to be uploaded. Once populated click Update Streams