Closed Caption / Subtitles

In this article we will be showing you how to upload a caption file to your replay or on-demand event. It's possible to add closed captions (subtitles) in multiple languages to many streamGo events. If your event is a replay or on-demand then this can be done in the platform by uploading a Web VTT caption file.

Note: You must have a Manager login type to upload caption files
Note: Captions are not currently available with live content (replay to live or fully live)

1
Firstly, login to the streamGo platform by visiting https://events.streamgo.live/dashboard and use your login details provided by your Project Manager. Once you're logged in, go to "Projects" in the top navigation bar. Locate the Project you wish to add captions to and click the title or pencil icon to the right
2
Next, you should expand the Content Menu on the left and Click on Events. Locate the Event that you'd like to load captions against and click either the event title or the pencil
3
Expand the Event Content Menu on the left and click Streams
4
Scroll to the section headed Captions. Here you can add a Label for the file and a Link to the online location at which the file is hosted. Once populated click Update Streams

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