Sponsor Booth Live Chat Set Up

A Quick Start Guide To Live Chat With Attendees

As part of your virtual event booth, you have the ability to chat, live, with attendees. This is a great channel for generating leads, capturing questions and driving ROI. This short guide will quickly help you get started with the live chat tool.

Article Contents

Setting up your chat profile

You will receive an email from “tawk.to” inviting you to create your chat profile that will be assigned to your Virtual Event booth. Click the “create account” button and follow the instructions on the page to add name, email and password.

Invite email in your inbox. Invite email contents. Create your profile.

After you’ve created your profile you will automatically be redirected to the tawk.to dashboard and have the option to take a short tour or not.

Once you have familiarised yourself with the dashboard we recommend you enable desktop and sound notifications and update your profile picture to help give your live chat a human touch.

Enable notifications. Complete your profile.

Managing chat messages

During the virtual event, when you receive chat  message you’ll receive a desktop notification and hear a sound. When you enter the dashboard you will see a pink message box in the top left.

Incoming message alert in the dashboard.

To be able to view the message and start chatting with the attendee, click “Open Next” in the pink box. This will open the chat window. In the window click “Join”, located towards the bottom of the page. You’ll then be able to start chatting with the attendee.

Join the chat to start messaging.

If you receive another chat, you’ll see the same pink notification box in the top left. You are able to have multiple chats open at the same time, and can select which chat to open from the panel on the left of the screen.

Multiple chat windows open.

If you click into a chat and another user is already messaging the attendee, the dashboard will notify you that you need to join the chat and you’ll see the existing chat history. If appropriate you can also take over the chat. 

Once the chat has come to an end, just click the X in the top right corner of each chat window.